Owensboro Health is has launched On My Way, an online tool designed to improve patients’ experience when they need urgent care services.
To use On My Way, visit the Owensboro Health website, select your preferred urgent care location, and provide an estimated arrival time.
“By doing so, you’ll be giving our dedicated team a heads-up, allowing us to prepare for your visit and streamline the entire process,” a release from OH reads.
Patients can choose an Owensboro Health facility based on how close it is to them or how long the estimated wait time is. On My Way is also integrated with Owensboro Health MyChart to make the check-in and treatment process more efficient. The tool is designed to protect patient privacy and is secure, the release says.
Anyone can use the On My Way tool to notify the clinic they are coming, regardless of whether they have ever been an Owensboro Health patient. New patients will still have to fill out paperwork as they check in to the clinic, but the check-in process will be shorter for MyChart users, who will already be in the system, according to the release.
While On My Way tells the clinic when patients are on their way to a clinic, it does not schedule an appointment. Walk-ins are still welcome.
“On My Way is a game-changer for Owensboro Health Urgent Care clinics, and patients can expect to have a better experience with reduced wait times,” the release says. “At Owensboro Health, we prioritize your well-being. On My Way is designed to make your urgent care visit as convenient, stress-free, and comfortable as possible.”
The tool is used at these locations:
- Owensboro Health Medical Group Urgent Care Owensboro-Ford
- Owensboro Health Medical Group Urgent Care Henderson
- Owensboro Health Medical Group Urgent Care Leitchfield
- Owensboro Health Medical Group Family Medicine Tell City
- Owensboro Health Medical Group Urgent Care Powderly
- Owensboro Health Medical Group Urgent Care Madisonville
To learn more, visit OwensboroHealth.org/OMW.
